Shipping, Refund & Replacement Policy
This policy covers genRAG.AI Gold Plated Metal NFC Cards sold by GETPREMIUMWEBSITE.COM PRIVATE LTD (genRAG.AI), Coimbatore, India.
1. Made to order, prepaid only
Every card is laser engraved with the name, title and company you confirm after payment. Orders are therefore prepaid only: we do not offer cash on delivery (COD). You pay at checkout (online or by UPI), then confirm the engraving details; we start production once payment is confirmed and the details are approved.
2. No returns or exchanges
Engraved cards are personalised products and cannot be returned, exchanged or refunded once engraving has started. Please check the spelling of every detail before you confirm. You may cancel for a full refund only before you confirm the engraving details; write to support@genrag.ai or WhatsApp +91 88387 37259 with your order number.
3. Shipping
Delivery is free and insured to addresses in India. We engrave and dispatch within 5–7 working days after the details are approved; you get a tracking reference by email and in your dashboard. Please give a complete address and a reachable mobile number; if a parcel is returned because of a wrong address or repeated failed delivery, re-delivery is charged at actual cost.
4. Damaged in transit or defective
If your parcel arrives damaged, or the card has a manufacturing defect (for example the NFC chip does not read, or the engraving is not what you confirmed), tell us within 7 days of delivery with photos or an unboxing video and we will replace it free of charge. Manufacturing defects are covered by a 1-year warranty from delivery. Wear and tear, scratches from use, bending and loss are not covered.
5. Replacement card: ₹1,099
Lost, stolen or damaged card? Order a replacement from your Subscriber Dashboard (Hardware) for ₹1,099, any time. It includes the gold plated metal card, laser engraving of your current details and free insured delivery in India. The replacement opens the same profile, so your link, QR code, analytics and AI assistant stay as they are. Want different details engraved? Update your profile first; the replacement uses the details on your profile when you order.
6. Bulk orders (10+ cards)
Bulk orders get the volume discount shown on our website (10% for 10–24 cards, 15% for 25–49, 20% for 50–99, 25% for 100+), are paid 100% in advance, are not available on COD and are not returnable. Coupons do not apply to bulk orders. Orders of 2 or more cards: checkout only asks your name, email and mobile. Once the payment is confirmed we email you an Excel sheet with one delivery address for all cards at the top, then one row per card, yours included (name, title and company as they should be engraved, plus email and mobile). Upload it at genrag.ai/Cards/Team; each person then gets their own account and completes their profile. All cards are shipped together to the address in the sheet. Engraving follows the sheet exactly as uploaded. Orders of 100+ cards include Premium Voice AI free for every AI or AI Premium card.
7. Premium Voice AI subscription
AI and AI Premium include Premium Voice AI: the first month is free, then ₹599 per card per month, paid from your dashboard (no auto-debit). Months already paid are not refunded. If you do not renew, your assistant keeps answering with the free RAG chatbot and the visitor's device voice. The Basic plan has no subscription.
8. Refunds
Where a refund is due (cancellation before engraving, or a duplicate payment), we refund to the original payment method within 7 working days of approval. UPI payments are refunded to the same UPI account.
Questions: support@genrag.ai · WhatsApp +91 88387 37259. See also our Terms of Service and Privacy Policy.